Getting started and Licensing
Where can I download the latest version of LP360?
You can download the latest version of LP360 from the Downloads section of the LP360 Portal, or legacy installers from the LP360 support knowledge base.
https://support.lp360.com/hc/en-us/articles/31876929723027-LP360-Installers
Where can I learn about the different LP360 bundles?
Information about the different LP360 bundles can be found on the LP360 product page and the LP360 bundles section on the LP360 support website.
For more detailed instructions, you can refer to:
https://www.lp360.com/product-line/lp360-drone/
https://www.lp360.com/product-line/lp360-land/
https://www.lp360.com/product-line/lp360-geospatial/
How can I activate my licenses?
In current versions of LP360, licensing is typically configured automatically when you sign in to LP360 Online from the License Manager .
Most users do not need to manually enter a license string.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34737873507859-License-Manager
How does LP360 Cloud licensing work?
LP360 Cloud features and add-ons (such as DJI L1/L2 Cloud Processing) are licensed per user and managed only in the LP360 Portal.
Cloud add-on licenses:
- Must be explicitly assigned to an LP360 Online user account
- Do not appear in the LP360 License Manager
- Are separate from node-locked, floating, or hardware-based licenses
If LP360 indicates that a cloud processing license is required, it means the signed-in user does not currently have the cloud add-on assigned or is signed in with a different email address. Cloud license assignments must be verified in the LP360 Portal → Subscription License Management.
Learn more about Assigning and Releasing Cloud Licenses in the LP360 Portal
What should I do if I cannot obtain a license or see a licensing error?
LP360 licensing issues can have several causes depending on license type and environment.
Follow the official troubleshooting guide here: LP360 Licensing Troubleshooting – Unable to Get a License
How can I send data to support?
To send data to LP360 support, you can use the "Upload to Support" feature available in LP360 software. Here’s how you can do it:
- Open LP360: Launch the LP360 software on your computer.
- Navigate to the Support Tab: In the software's ribbon, find the dedicated Support tab.
- Click on "Upload to Support": This button will open a dialog box.
- Select Folder: In the dialog box, select the folder containing the data you want to share. You can select an entire cycle if needed.
- Upload: The selected data will be uploaded automatically, and you can share it with the GeoCue support team for assistance. Monitor the upload transfer job in Job Manager.
This feature simplifies the process by eliminating the need for third-party data sharing websites or FTP.
For more detailed instructions, you can refer to:
Can I buy my LP360 license online?
Yes, you can buy your LP360 license online from your LP360 Portal. You can also visit the LP360 Online Store on the LP360 website to purchase LP360 Drone, LP360 Geospatial, LP360 Land and other add-ons.
For more detailed instructions, you can refer to:
https://www.lp360.com/product-line/lp360-drone/
https://www.lp360.com/product-line/lp360-land/
https://www.lp360.com/product-line/lp360-geospatial/
How can I access LP360 Cloud?
To access LP360 Cloud, follow these steps:
- Navigate to the LP360 Cloud website: Go to https://cloud.lp360.com/
- Log in: Use your LP360 account credentials. If you don't have an account, you'll need to sign up3.
- Assign License: Ensure you have an LP360 Cloud Access license assigned to your account through the LP360 Portal.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853466428691-LP360-Cloud
How can I install my Agisoft license?
To install an Agisoft license, follow these steps:
- Download Metashape Pro: Go to the Agisoft website and download the latest version of Metashape Pro.
- Install Metashape Pro: Run the installer on your machine and follow the on-screen instructions.
- Activate the License: Use the license key provided by Agisoft to activate Metashape Pro.
For more detailed instructions, you can refer to:
What are the system requirements for running LP360?
To find the system requirements for running LP360, you can refer to the LP360 System Requirements article on the LP360 support website. Here are the key points:
- Processor: PC with a Pentium™ processor or equivalent, 2.2 GHz minimum; Hyperthreading or Multi-core recommended.
- Memory: 2 GB of RAM required; 64 GB or more recommended.
- Hard Disk: 2.4 GB of available hard disk space; an SSD is recommended.
- Display: Super VGA resolution (1024x768) or higher with 256 colors or better.
- Video Card: Open-GL version 2.0 runtime minimum capable video card with 64 MB of memory required; 256 MB or greater recommended.
- Operating System: Windows 10 (32-bit and 64-bit), Windows 11 (64-bit), and their server equivalents
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31876940920595-LP360-System-Requirements
What is the Unlimited add-on?
The Unlimited add-on for LP360 Drone allows users to process an unlimited area, which is particularly beneficial for large-scale projects and corridor mapping. It removes area restrictions based on project size as defined by the bounding box of the LAS data. It also allows you to simultaneously configure for Multiple Cycle Processing, which will significantly reduce your processing setup time.
This add-on ensures that you can handle extensive datasets and process multiple cycles at once without worrying about hitting any processing caps.
For more detailed instructions, you can refer to:
https://www.lp360.com/product-line/lp360-drone/
How do I check for updates?
To check for updates in LP360, follow these steps:
- Open LP360 and navigate to the Support Ribbon.
- Click the Check for Updates button.
- A dialog will appear showing your Currently Installed Version, the Latest Available Version, and any Available Experimental Versions. Select the desired version and click Install.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853418984979-LP360-Software-Update-Guide
What is the difference between LP360 Land, LP360 Drone and LP360 Geospatial?
Here are the differences between LP360 Land, LP360 Drone, and LP360 Geospatial:
- LP360 Land: Designed for processing data from handheld LiDAR, GNSS, and SLAM sensors like the TrueView GO. It includes tools for visualization, quality control, classification, and 3D editing.
- LP360 Drone: Focuses on UAV LiDAR and photogrammetry data processing. It offers an intuitive workflow, multi-flight import, powerful point cloud visualization, classification, and advanced 3D editing tools.
- LP360 Geospatial: Provides a comprehensive geospatial workflow for integrating various types of geospatial data. It includes advanced visualization, analysis, point cloud classification, and GIS interface capabilities.
For more detailed instructions, you can refer to:
https://www.lp360.com/product-line/lp360-drone/
https://www.lp360.com/product-line/lp360-land/
https://www.lp360.com/product-line/lp360-geospatial/
What type of data can be processed in LP360?
LP360 can process a variety of data types, including LiDAR data, GNSS data, SLAM data, aerial imagery, and photogrammetry data. It supports data from handheld sensors, UAVs, mobile-mounted systems, and terrestrial tripod laser scanners, including:
- LAS files: Commonly used for LiDAR data.
- Shapefiles: Used for vector data in GIS applications.
- ASCII files: For importing and exporting point cloud data.
- MG4 files: Another format for LiDAR data.
- Raster images: Such as aerial photographs and orthophotos.
Support
I didn’t find the answer I am looking for in the LP360 Support platform, how can I contact a support agent?
- Support Request Form: You can submit a support request through the LP360 Support website https://support.lp360.com
- Email: Send an email to support@LP360.com
- Phone: Call +1-256-461-8289 during normal business hours (7:00 AM – 6:00 PM CT, USA). They aim to respond within 4 hours.
What training is available?
LP360 offers a variety of training options to help you get the most out of their software and tools. Here are some of the available training programs:
- Webinars and Training Videos: LP360 provides a range of video tutorials and webinars that cover various topics related to their software. You can find these on the support website.
https://support.lp360.com/hc/en-us/categories/28783378424723-Webinars-and-Training-Videos
- Custom Training Sessions: LP360 offers one-on-one training sessions tailored to your specific needs. Contact LP360 Support team to discuss your needs:
- Workshops: LP360 conduct workshops, both onsite and remotely, for LP360 users. These workshops are designed to help you process your data more efficiently and understand LiDAR data processing better. Learn more by visiting
https://www.lp360.com/training/
How do I request a new feature?
To request a feature in LP360, follow these steps:
- Open LP360: Launch the LP360 software on your computer.
- Navigate to the Support Tab: In the software's ribbon, find the dedicated Support tab.
- Click on "Request a Feature": This button will open a dialog box where you can enter details about the feature you'd like to request.
- Provide Details: Clearly describe the new feature you would like to see, including any specific details or benefits it would bring.
- Submit: Once you've filled out the form, submit your request.
This feature allows you to directly communicate your ideas and suggestions to the LP360 development team. Alternately, you can email your feature request directly to feature_request@lp360.com
Projects management
How do I create and save a project in LP360?
- Open LP360: Launch the LP360 software on your computer.
- Startup Dialog: If the startup dialog does not automatically appear, you can access it by going to the File menu and selecting "Open Startup Dialog."
-
Create New Project:
- In the startup dialog, select "Create New Project."
- Select a Project Root Folder location
- Enter a name for your project in the "Project Name" field.
- Enter a Project Description (optional)
- Select the Project Spatial Reference System (Optional)
- Add Data: You can add data (such as LAS or LAZ files) to your project by clicking on the "Add Data" button and browsing to your data files.
- Save Project: Once you've added your data, click "Save" to create and save your project.
This will set up your new project and you can start performing various analyses and tasks within it.
How can I open a saved project?
You can open a saved project from the Open button in the Project tab. The Project Manager window will open with a list of your projects. Double click on the project you want to open. For more detailed instructions on how to use the Project Manager, you can refer to:
https://support.lp360.com/hc/en-us/articles/34737133545875-Project-Manager
What is the project path, how is it used, and how do I modify it?
The project path in LP360 is the directory location where your project files are stored. It is important because it defines where all the associated project data, settings, and output files will be saved.
How the Project Path is Used:
- Storing Project Data: All data files, such as LAS/LAZ files, shapefiles, and other related data, are saved in this directory.
- Saving Settings: Project settings, configurations, and metadata are stored within the project path.
- Output Files: Any output generated from processing, analysis, or exports will also be saved in this location.
How to Modify the Project Path:
- Open LP360: Launch the LP360 software on your computer.
- Open Project: Go to the File menu and select "Open Project." Browse to your existing project and open it.
-
Modify Path:
- If you want to change the project path, you can save a copy of the project to a new location using the "Save As" option.
- Go to File > Save As, and select a new folder or directory where you want to save your project. This will create a new project path for the copied project.
By changing the project path, you essentially create a new project location with all the associated data and settings. Be sure to keep track of where your projects are saved to avoid any confusion.
Coordinate system management
How can I set my project’s Coordinate System?
To set your project's Coordinate System in LP360, use the Coordinate System Utility. Access it via the File menu, then select Coordinate System Utility. From there, you can choose a predefined coordinate system or select one from a file. If you need, save your settings by clicking the Save PRJ button.
https://support.lp360.com/hc/en-us/articles/31877157249811-Coordinate-System-Utility
To set your project's Coordinate System using the Startup dialog button in LP360, simply start a new project and you'll be prompted with the Startup dialog. Here, you can give your project a name, description, and select the desired coordinate system from the Recent Spatial Reference Systems drop-down menu or choose a predefined one
https://support.lp360.com/hc/en-us/articles/34736896062227-Startup-Dialog
Sensor data processing
Can I process raw DJI L1 and L2 data?
Yes, you can process raw DJI L1 and L2 data using LP360. The software provides an end-to-end workflow that allows you to process raw data to final deliverables without needing other software
https://support.lp360.com/hc/en-us/articles/36350961512595-DJI-L1-L2-Raw-processing-with-LP360
Can I process data from other hardware?
LP360 allow to process the data from a wide range of hardware. LP360 can import point clouds, images, and trajectories from various hardware for use in product generation. It does not replace any proprietary software needed to process raw data unless explicitly on the supported hardware list. You can see the list on Supported LiDAR Sensors: https://www.lp360.com/product-line/lp360-drone/
What noise filters are available in LP360?
LP360 offers several noise filters to clean up point cloud datasets. These include the Clip Range/Clip Angle filter, the Statistical Noise Point Filter, the Height Filter, Outlier Detection, and Low/Isolated Points Filter. Each filter can be used individually or in tandem to remove noise caused by factors like atmospheric returns, vegetation, site movement, or water presence.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31876948278803-Noise-Removal-Options
Does LP360 have tools for manual classification/editing of point clouds?
LP360 provides tools for manual classification and editing of point clouds. There are a variety of methods available for editing point classes including paintbrushes and polygon/envelope/circle tools for manually reclassifying points. You can also use the Classify by Statistics Point Cloud Task for general data thinning and manual cleanup, as well as other automated tools like the Planar Point Filter for more precise editing
https://support.lp360.com/hc/en-us/articles/31853470074899-LP360-Ground-Classification-Workflow
Classification
How can I extract power lines from a point cloud?
You can extract power lines from a point cloud in LP360 using the Powerlines Extractor Point Cloud Task. This tool automatically classifies power line catenaries and vectorizes them, allowing you to model and analyze the power lines efficiently
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31876989415699-Powerlines-Extractor-Point-Cloud-Task
What are the pre-requisites to extract power lines from a point cloud?
To extract power lines from a point cloud using LP360, you need to have a center guideline or tower string vector with vertices at the approximate tower locations and no vertices between towers. Additionally, it's recommended to have a clean dataset, using tools like Strip Adjustment and Smoothing before starting the workflow
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31876989415699-Powerlines-Extractor-Point-Cloud-Task
How do I extract buildings?
To extract buildings from a point cloud in LP360, you can use the Planar Point Filter to classify points on building roofs. After classification, the Point Group Tracing and Squaring Point Cloud Task allows you to refine the data and extract building roof footprints into shapefiles
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31877194056723-Automatic-Building-Extraction-using-LP360
How do I extract rail?
To extract rail tracks from a point cloud in LP360, you can use the Rail Extractor Point Cloud Task. This tool allows you to automatically classify the "top of rail" and generate a centerline feature as a polyline.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853496732307-Rail-Extractor-PCT
How do I use the Individual Tree Segmentation tool?
To use the Individual Tree Segmentation tool in LP360, you first need to classify your ground points. Then, set the segmentation parameters such as average crown diameter, average inter-tree distance, and minimum tree height. The tool will generate a LAS point cloud to visualize individual trees and a point feature layer detailing each tree's height and crown surface area.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853468497811-Tree-Segmentation-tool-in-LP360
Strip Align
What is the strip adjustment workflow?
- Open LP360: Launch the LP360 software on your computer.
- Load Data: Import the LiDAR data strips that you want to adjust.
- Access Strip Adjustment: Navigate to the 'Tools' menu and select 'Strip Adjustment'.
- Select Strips: Choose the strips you want to adjust from the list.
- Set Parameters: Configure the adjustment parameters as needed (e.g., overlap percentage, tie points).
- Run Adjustment: Click the 'Run' button to start the adjustment process.
- Review Results: Once the adjustment is complete, review the results to ensure accuracy.
- Save Adjusted Data: Save the adjusted strips to your desired location.
If you need more detailed instructions, you can refer to the full article here
https://support.lp360.com/hc/en-us/articles/31853441802259-How-to-use-Strip-Adjustment
https://support.lp360.com/hc/en-us/articles/31853492902419-Strip-Adjustment-Method-and-Context
What are the pre-requisite steps to use Strip Adjustment?
To use Strip Adjustment in LP360, you need to complete several pre-requisite steps. First, import your cycle into LP360 Drone and process the sensor trajectory using the Trajectory Processing wizard. Next, generate flight lines and perform LiDAR geocoding.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853441802259-How-to-use-Strip-Adjustment
Can I input a reference file for Strip Adjustment?
Yes, you can input a reference file for Strip Adjustment in LP360. The reference file is used to fit the rest of the flight lines to it, and it must overlap with the adjusted area
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853441802259-How-to-use-Strip-Adjustment
How can I verify the precision of my point cloud data?
You can use the Surface Precision tool in LP360 to verify the alignment of your flight lines before and after running strip alignment. This tool helps assess the precision of your point cloud data by evaluating the "fuzziness" or noise on smooth surfaces, ensuring that your data meets the required precision standards.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853464681747-Other-UAV-LiDAR-processing-with-LP360
Accuracy and control points
How can I measure the accuracy of my point cloud?
To measure the accuracy of your point cloud in LP360, you can use control points or ground control points (GCPs) as checkpoints (CPs). These checkpoints are usually provided by a surveyor or independently collected during the field work. By comparing these control points to your point cloud, you can assess the accuracy and identify any biases. When performing a drone survey, it is recommended a minimum of three CPs be used for most smaller sites (< 100 acres), with 5-10 CPs preferred. Larger sites (> 100 acres) may need 10-20 CPs. For non-drone surveys or large area collects, see the ASPRS Positional Accuracy Standards for guidelines on number and distribution of CPs.
Comparison of your CPs to your point cloud is done using LP360’s Control Points Report tool for Accuracy Estimation. A full statistical report of the accuracy (fit) of the point cloud and recommended correction parameters to debias your data is provided. Corrections can be automatically applied to the point cloud. For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34039824616723-How-to-use-Control-Points-for-Drone-data
How can I measure the noise on my point cloud?
To measure the noise on your point cloud in LP360, you can use the Surface Precision tool. This tool assesses the precision (or noise) on smooth surfaces within your lidar data by evaluating the standard deviation along the surface normal.
For more detailed instructions, you can refer to:
How can I extract point cloud statistics?
To extract point cloud statistics in LP360, you can use the Point Cloud Statistics Extractor tool. This tool allows you to analyze various attributes of your point cloud data, such as elevation, intensity, and classification.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/36581016045075-Point-Cloud-Statistics-Extractor
Can I register my point cloud to control targets or to another point cloud?
Yes, you can register your point cloud in LP360. The software provides several methods for point cloud registration, including control registration, manual registration, and auto registration.
https://support.lp360.com/hc/en-us/articles/33374299421331-How-to-use-LAS-to-Control-Registration
https://support.lp360.com/hc/en-us/articles/33373310982931-How-to-use-LAS-to-LAS-Manual-Registration
https://support.lp360.com/hc/en-us/articles/33374282272787-How-to-use-LAS-to-LAS-Auto-Registration
Orthophoto
How can I create an orthophoto from a point cloud?
To create an orthophoto from a point cloud in LP360, you can use the Ortho Mapping tool. First, select the LAS layer you want to use and choose the attribute to generate the orthophoto from, such as color (RGB) or intensity. Then, set the desired cell size and apply any necessary filters to eliminate artifacts. Finally, generate the orthophoto, which will produce a high-resolution image suitable for various analyses
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34737383266067-Ortho-Mapping-from-Point-Cloud
How can I create an orthophoto from images?
To create an orthophoto from images in LP360, you can use the Ortho Mapping tool. First, import your images and ensure they are properly georeferenced. Then, set the desired resolution and processing parameters in the Ortho Mapping tool to generate a high-resolution orthophoto
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34737397663507-Ortho-Mapping-from-Images
Can I colorize my point cloud from images?
Yes, you can colorize your point cloud from images in LP360. The Colorize By Image tool allows you to use RGB values from your images to colorize the point cloud, enhancing the visual representation and making it easier to interpret
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34737410573587-Colorize-Point-Cloud
Breaklines
How do I create and edit a feature?
To create and edit a feature in LP360, you can use the Feature Edit tools. Start by creating a new feature layer using the Create Feature Layer function on the Feature Edit Ribbon. Then, use tools like "Create Features from Selected Features" to convert existing features or draw new ones directly on the map.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34737677602451-Feature-Edit-Tab
https://support.lp360.com/hc/en-us/articles/31876956587283-Create-Features-From-Existing-Features
Viewer
How can I draw a profile?
To draw a profile in LP360, you can use the Profile Tool. Start by left-clicking on a point to begin the profile, then drag to the desired length and left-click again to specify the end point. You can also right-click to enter precise coordinates for the start and end points.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/34736315655571-Profile-Window
How can I display by classification?
To display your data by classification in the LP360 viewer, you can use the "Display by Classification" feature. This allows you to visualize different classes of data, such as ground, vegetation, and buildings, by assigning unique colors to each class. You can see the full list of display type on this page: https://support.lp360.com/hc/en-us/sections/34736940282131-LIDAR-Layer-Legend-Types
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/ 34737007760403-Display-by-Classification
LP360 Cloud
How can I access my LP360 Cloud account?
To access your LP360 Cloud account, navigate to the LP360 Cloud login page and enter your email address. If you don't have an account, you can sign up directly from the same page. Ensure you have the necessary LP360 Cloud Access license assigned to you by your organization's LP360 Portal admin
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853466428691-LP360-Cloud
Can I store my data on LP360 Cloud?
Yes, you can store your data on LP360 Cloud! It offers flexible cloud storage options, starting with 200GB of storage, which can be expanded as your project needs grow
https://www.lp360.com/product-line/lp360-cloud/
How can I upload data on my LP360 Cloud account?
To upload data to your LP360 Cloud account, use the "Upload to Cloud" feature in the LP360 Desktop Cloud tab. This tool allows you to manage your data by uploading files from your current LP360 project of from Windows Explorer. You will need to name your new Cloud layer and select or create a folder in your Cloud account.
Can I open my data in LP360 from the Cloud without downloading?
Yes, you can open your data in LP360 directly from the cloud without downloading it to your local computer. This feature allows you to stream cloud-hosted layers and utilize all of LP360's powerful viewing tools seamlessly.
For more detailed instructions, you can refer to:
https://support.lp360.com/hc/en-us/articles/31853495091475-Using-Cloud-Hosted-Layers-in-LP360
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