LP360 Software Update Guide

A brief overview of the installation process when updating LP360 is as follows, details in the Update Guide:

1. Download the Latest Release of LP360. There are two options for downloading the latest version of LP360 and an option to download legacy versions of LP360.
   • Open an installed version of LP360 and navigate to the Support Ribbon. Select the Check for Updates button on the Support Ribbon. The Select Product Installation Version dialog should appear displaying your Currently Installed Version, available Patches, the Latest Available Version, and the Available Experimental Version that is available to you for installation. Select the desired installation type (Experimental or Release) and select the Install button at the bottom of the dialog. Or select the Download button to download the installer so your IT admin team may run the installation.
   • Or go to the LP360 Portal, sign in with your LP360 Online account credentials and navigate to the Download page. The LP360 Portal is also used for: user, subscription license and LP360 point management.
   • For legacy versions, go to the LP360 Installers page, found on this searchable support knowledge base. There are multiple possible software installers from which to select.
2. If you have a node-locked or roamed license, open the LP360 License Manager from within LP360 (File -> License Manager) and "check in" or "deactivate" the current license.
3. Run the new installation of LP360 and complete the installation.

4. Start LP360 to invoke the Credentials dialog of the LP360 License Manager. Administrative rights not required.

Figure 1: LP360 Credentials dialog

4. Sign In using your LP360 Online account. Ask your LP360 administrator to invite you into an existing organization or sign up for a new account if your organization is new to LP360. Sign in is required for Viewer and subscription licenses. Sign in is recommended but is optional for perpetual license users, however, some functionality may require the user to be signed in.
5. Select your desired license type:
   1. No License (Viewer mode): If signed in, select to run LP360 in Viewer mode.
   2. Subscription: If signed in, select to checkout a license from your subscription license pool.

   3. Perpetual: Select to connect to and checkout a license from your perpetual license pool. 

      1. If the License String has not yet been entered on this machine, enter the License String as found in your LP360 Portal (Admin -> Organization) or as provided by GeoCue and select “Set”. This License String appears in the format: “CUSTOMER ______ isv= ______ server=______ port=____ password=_____”. Note: It is necessary to enable outbound communications on ports 5053 and one additional port, as found in your LP360 Portal (Admin -> Organization) or as specified when you receive your License String, through any firewalls for the product to communicate with the cloud hosted license server. These ports are normally open by default on most firewalls.

6. OK to close the credentials dialog and open the LP360 License Manager.

7. Select the desired base license and select “Check Out Floating License”, or “Check Out Roaming License”, or “Activate Node-Locked”, etc., as applicable.

8. Select “Close” to close the License Manager and open LP360 at the desired license level.

9. You can reopen the LP360 License Manager at any time from within LP360 (File -> License Manager) to change license levels or license pools.

The following document covers the upgrade process for the LP360 family of products. For new installations, or troubleshooting tips, please see the full Installation Guide.

LP360 Software Update Guide 2025.1