LP360 Cloud License Request

📌 Problem

I received a "License Request" e-mail from noreply@lp360.com for an LP360 Cloud license to be assigned to a colleague. What does it mean and what is the process?

🧠What the Email Means

The message from noreply@lp360.com indicates that a colleague (as named in the e-mail) has requested access to an LP360 Cloud license—specifically for a feature like Cloud Collaborate, AI Ground Classification, DJI Terra Cloud Batch Processing, etc. This is part of LP360’s license management system where licenses can be assigned to individual users.

🔍How the Process Works

LP360 uses two main licensing models:

1. Subscription, including Cloud, Licenses
   • Managed through the LP360 Portal (https://portal.lp360.com).
   • An account admin (often you or someone designated in your organization) can invite users and assign licenses.
   • When a colleague requests a license, all admin users in the organization will receive an email with a link to approve or grant access.
   • After approval, the user will NOT receive a notification email but can start using the license.
2. Perpetual Desktop Licenses
   • Managed via a Perpetual License Manager.
   • Requires entering a license string to check out a floating license from the pool.
   • Admins can change license levels or re-host node-locked licenses after a minimum duration (usually seven days).

✅Steps to Complete the Request

• Click the link in the email to grant access. This will take you to the LP360 Portal -> Admin -> Organization.
• Sign in as an admin (using your LP360 Online account).
• Approve the license assignment for the requested product.
• If your organization uses perpetual licenses, ensure the license string is entered in the LP360 License Manager on the user’s machine.

📚 Additional Notes

• If you don’t recognize the request, you can ignore the email—no license will be assigned without your approval.
• For troubleshooting or detailed instructions, LP360 provides guides like:
  • LP360 Getting Started Guide
  • LP360 Drone Users Guide (covers portal and cloud license management)
  • LP360 Land Users Guide

📬 Need Help?

If you're still stuck, please Contact Support for assistance.