Sending a Crash Report to GeoCue

How to Send a Crash Report to GeoCue for a Crash in LP360

When LP360 must close because of an error in the program, an Error Report notification will display.

1. If you would like to view the contents of the report before sending it, click the What does this report contain? link. An Error Report Details window will display the dump file, crash report file, and screenshot files associated with the error.
   
   
   Figure 1: LP360 Crash Dump Dialog

2. Do one of the following:

   • If you do not have e-mail client configured on your computer, select the Export button in the Error Report Details dialog box. Save the export file and email a copy of it to lp360dump@lp360.com.

   • In the Error Report dialog box, you may select Send report to send the dump file without sending your contact information or additional comments about the steps you were performing leading to the crash.

   • Please Provide additional info about the problem and your contact information (recommended). Then continue with the following steps.

     1. In the Your Email box, type your email address. You will be contacted if more information about the crash is needed and if GeoCue is able to provide you with a fix or a workaround.

     2. In the provided information box, type a description of the commands you were using or the steps you were performing that led to the crash.
        

     3. Check the Restart LP360... check box to start LP360 again upon dismissing the Error Report dialog box.

Silent Crash

A silent crash is described as the situation that occurs when LP360 crashes, or closes silently, and does not display a crash report window.

Probable Resolution#1

A silent crash could be a defender style program on your machine or local network that is killing the program. Please ensure the adequate exceptions for defender style programs are in place.

Probable Resolution#2

There may be a Windows generated crash dump file in your %localappdata%\CrashDumps folder, with LP360 or one of its child executables in the name, or an event in your Windows Application event log that could give a clue as to what is happening.

Once the file has been located, it can be e-mailed as an attachment to LP360 Customer Support (LP360dump@LP360.com) for further debugging. An explanation of what was occurring when the crashed happened is helpful and encouraged.