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Sending a Crash Report to GeoCue

LP360 Support
  • Updated

QCoherent Software, LLC

Sending a Crash Report to GeoCue

If you experience a crash while running LP360, you can send a report in an email explaining the occurrence and the accompanying data from the dump file to GeoCue. Crash reports are very useful for the future enhancement of LP360.

How to Send a Crash Report to GeoCue for a Crash in LP360 for Windows

When LP360 must close because of an error in the program, an Error Report notification will display. (If you are using LP360 as an ArcGIS extension, please go to the next section "How to Send a Crash Report to GeoCue for a Crash in LP360 ArcGIS Extension" below.)

Note

When you send the report, you are agreeing to send the contents of the dump file, along with information about what caused the crash, to GeoCue. You also agree to allow GeoCue support personnel to observe your data for the purpose of diagnosing problems in LP360 that caused the crash.

  1. If you would like to view the contents of the report before sending it, click the What does this report contain? link. An Error Report Details window will display the dump file, crash report file, and screenshot files associated with the error.


     

  2. Do one of the following:

    • If you do not have email configured on your computer, click the Export button in the Error Report Details dialog box. Save the export file and email a copy of it to  lp360dump@lp360.com.

    • In the Error Report dialog box, you may click Send report to send the dump file without sending your contact information or additional comments about the steps you were performing leading to the crash.

    • To add your contact information and comments about the crash, click Provide additional info about the problem (recommended). Then continue with the following steps.

      1. In the Your Email box, type your email address. You will be contacted if more information about the crash is needed and if GeoCue is able to provide you with a fix or a workaround.

      2. In the provided information box, type a description of the commands you were using or the steps you were performing that led to the crash.

      3. Check the Restart LP360... check box to start LP360 again upon dismissing the Error Report dialog box.

How to Send a Crash Report to GeoCue for a Crash in the LP360 ArcGIS Extension

  1. Locate the crash dump file located in “C:\Users\<UserName>\AppData\Local\ESRI\ErrorReports”.

  2. Email a copy of the file to lp360dump@lp360.com.

 

 

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