Antivirus Exceptions for LP360 and Applanix POSPac

📌 Problem

When running LP360, some antivirus, firewall, and other defender style software may interfere with processing and cause processing exceptions or slow license check in, or processing times.

✅ Probable Resolutions

1. Ensure adequate permissions and communication

It is recommended to provide exceptions for programs located in the following folders:

LP360

• %CommonProgramFiles%\LP360 (read/execute)
• %ProgramFiles%\LP360\
• %ProgramData%\LP360\ (modify/read/execute/write)
• %ProgramData%\Reprise\ (modify/read/execute/write, if using perpetual licenses)
• %AppData%\LP360\ (Full control)
• %ProgramFiles%\Applanix\ (read/execute)
• %CommonProgramFiles%\Applanix\ (read/execute)
• %AppData%\POSPacCloud\ (modify/read/execute/write)
• %ProgramFiles(x86)%\GeoCue Group\ (only if TrueView EVO is installed)
• %ProgramFiles(x86)%\Common Files\LP360\ (if LP360 for ArcMap is also installed)
• %ProgramFiles(x86)%\LP360\ (if LP360 for ArcMap is also installed)

Applanix POSPacCloud

POSPacCloud should always be installed with LP360 to support a growing list of tools, so include exceptions for:

• %ProgramFiles%\Applanix
• %CommonProgramFiles%\Applanix
• %AppData%\POSPacCloud

POSPacCloud does need to be able to communicate through any firewalls with the following domains (different subdomains):

*.pospaccloud.com

*.trimble.com

*.trimblepaas.com

“%Program Files%\Applanix\POSPac Cloud\POSPacCloud.exe” needs to be able to communicate both inbound and outbound through any firewalls.

Applanix POSPac

If POSPac UAV or POSPac MMS desktop is installed, also include exceptions for:

• %ProgramFiles%\Applanix\ (read/execute)
• %CommonProgramFiles%\Applanix\ (read/execute)
• %ProgramFiles(x86)%\Applanix\ (read/execute)
• %ProgramFiles(x86)%\SafeNet Sentinel\ (read/execute)
• %ProgramData%\Applanix\ (modify/read/execute/write)
• %AppData%\Applanix\ (modify/read/execute/write)
• Exceptions will also need to be made to allow for the download of the ephemerides through the firewall to communicate with the services list in the %ProgramFiles%\Applanix\ POSPac UAV x.x\ EphemDataServices.ini file.
• In the Windows Defender Firewall Advanced settings add the following Outbound rules:
  • Allow the program “C:\Program Files (x86)\Applanix\SoftwareLicenseUtility\Applanix.SoftwareLicenseUtility.exe”
  • Allow TCP port 5093
  • Allow UDP port 5093
• In the Windows Defender Firewall Advanced settings add the following inbound rules:
  • Allow the program “C:\Program Files (x86)\Applanix\SoftwareLicenseUtility\Applanix.SoftwareLicenseUtility.exe”
  • Allow TCP port 5093
  • Allow UDP port 5093

Strip Align

*Deprecated in v2025.2.

If Strip Align is licensed, also include exceptions for:

• %LocalAppData%\StripAlign\ (Full Control)
• LP360 Strip Align licensing also requires an open HTTPS port (443) to ls65.rlmcloud.com [52.9.236.200] to complete the license validation unless an offline activation has been provided.

3D Photo Engine and Agisoft Ortho Mapping

In LP360 v2026.1 and newer, 3D Photo Engine and Agisoft Metashape console (node‑locked) license activation uses HTTPS via GeoCue’s license activation service at https://license-activation.online.lp360.com/photoengine. Direct access to activate.agisoft.com is not required.

Legacy (LP360 v2025.2 and earlier): Activation required HTTPS access to activate.agisoft.com (51.250.32.188). This does not apply to v2026.1+.

TrueView Reckon

The backend payload management is done via communication with TrueView Reckon for maintaining calibrations and analyzing Cycle and system logs. If your payload is managed by Reckon, also include exceptions for:

• airgon.net [54.172.67.168]

LP360 Online

If LP360 Drone subscription or LP360 Online is in used. LP360 Online uses dynamic IPs that can change at any time. List of domains and subdomains. They use both TCP ports 80 and 443, the standard and secure ports for internet browsing traffic. Also include exceptions for:

• checkout.lp360.com
• store.lp360.com
• portal.lp360.com
• cloud.lp360.com
• powersearch.online.lp360.com
• lp360.com
• psc-api.online.lp360.com
• accounting.online.lp360.com
• api.microdrones.com
• microdrones.com
• *.microdrones.com
• *.lp360.com
• *.online.lp360.com
• backend-dot-lp360-cloud.uc.r.appspot.com
• backend-dot-lp360-shop.uc.r.appspot.com
• license-activation.online.lp360.com/photoengine

LP360 Email Notifications

For jobs in the Job Manager, and a few other functions in LP360, email notifications are sent from LP360Notification@geocue.com to the notification email address configured in Project Settings → Global → LP360 Email Notification Settings using the SMTP service SMTP2GO.

SMTP2GO uses dynamic IP addresses, so outbound firewall rules must allow access to the following domains:

*.smtp2go.com
*.linodeusercontent.com

In addition to domain allow-listing, the SMTP port configured for SMTP2GO must also be permitted through the firewall. A mismatch between the configured SMTP port and allowed outbound ports can prevent email notifications from being sent and may cause certain jobs to remain in an InProgress state without producing an explicit error.

SMTP2GO outbound SMTP ports:

• 2525 (hardcoded)

If outbound SMTP traffic is restricted, verify with IT that the SMTP2GO port in use is explicitly allowed by the firewall.