📌 Problem
My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. How do I recover a floating perpetual license? For subscription licenses, please refer to the How to Recover a Subscription License or LP360 Portal – License Management.
✅ Probable Resolutions
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Let the license recover on its own
The floating perpetual license will recover itself after a short period of time. Take a brief pause and try again in a few minutes. If you experienced a crash this wait time may be as long as approximately thirty minutes.
ℹ️ Note:
If you are having issues with licenses, have you had your IT team review the updated Antivirus and EDR Software Exceptions for LP360 article to ensure they are not interfering with the licensing and other processes of LP360.
If you are having issues with licenses, have you had your IT team review the updated Antivirus and EDR Software Exceptions for LP360 article to ensure they are not interfering with the licensing and other processes of LP360.
⚠️ Important:
If you experienced an unexpected closure or crash of LP360, please ensure to send the crash report, so we may review and rectify the root cause.
If you experienced an unexpected closure or crash of LP360, please ensure to send the crash report, so we may review and rectify the root cause.
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Manually revoke a perpetual floating license
- Have your LP360 License Administrator log into the Perpetual Client Portal, https://cloud.reprisesoftware.com/portal/login/geocue.
- On the RLM Cloud tab, click the carat beside the server's name to expand the dropdown and view the licenses on the server.
- Then, click the carat beside the license pool with "m/n Checkouts" to expand the dropdown and view the current usage information. The user(s) and host(s) will be listed, along with the date/time of checkout and roam return information, if applicable.
Figure 1: LP360 Perpetual Client Portal showing license usage - Click on the dark grey trash can icon in the action column to attempt a recovery of the floating license.
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On the confirmation page, "Are you sure you want to remove this checkout?", select "Yes" to remove the license.
🔎 Decision Shortcut:
If the license is roamed, the trash can icon will be disabled because you cannot recover it using the Perpetual Client Portal, instead, use the Force Checkin Roam License button in the LP360 RLM License Activation Utility on the machine with the roamed license to attempt to recover roamed licenses.
📚 Related Articles
- LP360 Licensing Troubleshooting – Unable to Get a License
- Learn How to Recover a Subscription License
- Learn How to check license server status and license usage in the Perpetual Client Portal
- Learn how to use the LP360 Portal for Subscription License Management
- LP360 License Manager Overview
- Troubleshooting: No licenses available
- Troubleshooting: Invalid License Server String Error
📬 Need Help?
If you're still stuck, please Contact Support for assistance.
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