Troubleshooting: No licenses available

📌 Problem

After closing the LP360 License Manager, you get a "No Licenses Available" message when starting LP360, "No licenses are available to checkout. But user is logged into LP360 Online. LP360 will run in Viewer Mode."

Figure 1: No Licenses Available message

🔍 Root Cause

The “No licenses available” message indicates that LP360 was unable to check out a license at the selected license level. This message does not identify the root cause by itself.

Licenses may be unavailable for several reasons, including:

• The license is already in use or roamed on another machine.
• The incorrect license type is selected (Subscription vs Perpetual).
• You are not signed in or not assigned to a license pool.
• Network restrictions are preventing license validation.

Before continuing:
Follow the LP360 Licensing Troubleshooting – Unable to Get a License 

🧠 Common quick checks

1. Open LP360 → File → License Manager and confirm the correct license type is selected.
2. Verify that the desired license level appears in the Available Licenses dropdown and is checked out.
3. If the license shows as in use in the License Manager -> Licenses tab, confirm LP360 is not running on another machine or session.

Figure 2: License Manager dialog

📬 Need Help?

If the issue persists after following the troubleshooting guide above, Contact Support with the exact error message and your license type.