POSPacCloud: Authentication Failed

Problem:

Attempting to run POSPacCloud to process a sensor trajectory solution in LP360 Drone, results in an authentication failed error, "An error occurred running POSPacCloud.exe: C:\Program Files\Applanix\POSPac Cloud\POSPacCloud.exe AUTHENTICATION_FAILED Unexpected character encountered while parsing value:"

Probable Resolution #1:

Please ensure POSPacCloud has installed when you installed LP360.

Probable Resolution #2

Review the POSPacCloud log files found in %AppData%\POSPacCloud to see if there are any errors reported.

POSPacCloud needs to be able to communicate with the following domains (different subdomains):

• *.pospaccloud.com
• *.trimble.com
• *.trimblepaas.com

“C:\Program Files\Applanix\POSPac Cloud\POSPacCloud.exe” needs to be able to communicate both inbound and outbound through your firewall.

See Antivirus Exceptions for LP360 Drone and Applanix POSPac for the full list of exceptions to prevent defender style programs from interfering with the normal operation of LP360.

Probable Resolution #3

Submit the log found in %AppData%\POSPacCloud to our support so we may assist in reviewing to see if there is an indication of the issue.