Import Cycle Error: Unexpected Error occurred populating dialog. No Frames available.

📌 Problem

When attempting to open the Import Cycle wizard dialog, the user encounters the "No Frames available" or "No Ellipsoids available" error message (Figure 1). This error can occur as a result of restricted permissions to specific files/folders on the machine.

✅ Probable Resolutions

1. Ensure adequate permissions and antivirus exceptions

   To resolve this issue, check with your IT Department to ensure all expected permissions and any required exceptions are implemented on the machine. 
   Learn more about permissions and Antivirus and EDR Software Exceptions for LP360