Compatible, activated Metashape not found

Problem:

Attempting to run Agisoft Ortho Mapping results in a failed job with the error, "Compatible, activated Metashape not found".

Probable Resolution:

The "Compatible, activated Metashape not found" error message in the log indicates that you have no licensed version of Metashape on the machine on which you're attempting to run the Agisoft Ortho Mapping tool or Metashape failed to get a license in the case of floating Metashape licenses from a network server.

The Agisoft Ortho Mapping tool requires a Photogrammetry with Agisoft addon license for LP360 Drone and a separately activated Agisoft Metashape Professional license, which could be one of three types:

• Agisoft Ortho Mapping Console License (formerly MfE): This is a rehostable node-locked license, meaning it can be activated on one machine at a time but can be transferred to another computer if needed. This license is required in addition to the legacy Full Photo (formerly Fast Photo) license or the Photogrammetry with Agisoft addon license to execute the fully integrated Python (non-GUI) version of Metashape used by the Agisoft Ortho Mapping tool.

• Node-Locked Metashape GUI License: Previously called Stand-Alone license, this is also a rehostable node-locked license. It allows the use of Metashape software in all kinds of paid and unpaid projects. Activate a Metashape node-locked license

• Floating Metashape GUI License: This license allows the installation of the program on multiple computers and running it on as many systems as the number of licenses purchased. One machine acts as the "license server" to manage license distribution across the network. Activate a Metashape Floating License

To activate your Agisoft Ortho Mapping Console license for local processing, follow these steps:

1. Locate your activation key in the LP360 Portal -> Admin -> Organization section.
2. Install and license LP360 Drone.
3. Open LP360 Drone and navigate to the Project Settings dialog.
4. In the Agisoft Ortho Mapping section, check the activation status and enter your console key to activate the license. 

Note: It is necessary to deactivate the license before re-installing/installing a new OS or changing hardware components. In addition, the license should be deactivated in order to be transferred to another computer. 

Note: The activation uses standard HTTPS protocol (via default system TCP port). Access to activate.agisoft.com [51.250.32.188] is required.