Authentication Failed: LP360 will run in Viewer mode. (22856)

📌 Problem

Receive an Authentication Failed message stating, "There are no licenses available for the {Desired License} level. LP360 will run in Viewer mode. (22856)" 

🔍 Root Cause

This message indicates that LP360 was unable to check out a license at the selected license level and has started in Viewer mode instead.

This message does not identify the underlying cause by itself.

Common reasons this message may appear include:

• The license is already in use or roamed on another machine.
• The incorrect license type is selected (Subscription vs Perpetual).
• You are not signed in or not assigned to a license pool.
• Network restrictions are preventing license validation.

To diagnose and resolve the issue, follow the full troubleshooting workflow here:

LP360 Licensing Troubleshooting – Unable to Get a License 

📚Why LP360 runs in Viewer mode

When LP360 cannot obtain a license, it automatically falls back to Viewer mode so you can still open projects and view data. Processing and licensed tools are unavailable until a license is successfully checked out.

Once the licensing issue is resolved and a license is checked out, restart LP360 to return to normal operation.

📬 Need Help?

If you're still stuck, please Contact Support for assistance.