Error Message: System Clock has Been Set Back (-40)

Problem:

While attempting to check out a license in LP360, TrueView EVO, or ASPSuite, the user receives an error message, "LP360 is unable to perform requested licensing task. Details: System clock has been set back (-40)" or "Failed to Checkout Floating License" with the details "RLM Error: Clock setback detected" and "System clock has been set back (-40) RLM Error Code: -40,".

The error message indicates that it seems that the system clock on the user's machine has been altered, causing the license checkout to fail.

To resolve this issue, try these probable resolutions:

Probable Resolution #1:

The system clock must be set to the proper date and time for licensing to work properly.

1. Verify System Clock: Check your system clock and ensure it is set to the correct time. You can do this by comparing your machine's time with the official time provided by the National Institute of Standards and Technology (NIST).
2. Synchronize System Clock: If the system clock is incorrect, synchronize it with an internet time server. They can do this by:
   • Right-clicking on the clock in the taskbar.
   • Selecting "Adjust date/time."
   • Ensuring the "Set time automatically" option is enabled.
   • Clicking "Sync now" to update the time.
3. Restart Application: After correcting the system clock, ask the user to restart the application that was attempting to checkout the floating license. This should resolve the error message.
4. Check for Persistent Issues: If the error persists, it may be necessary to check for any underlying issues with the system's time settings.

By following these steps, you should be able to resolve the clock setback error and successfully checkout the floating license or activate the node-locked license.