Figure 1: Upload to Support on the Support Tab of the ribbon

The Upload to Support on the Support Tab opens a dialog that allows the user to upload a variety of files to GeoCue Support in the event of submitting a support ticket. 

Use the Upload to Support  tool found on the Support tab in LP360 to browse for a folder and have LP360 compress the contents of the selected folder and any subfolders, with an option to exclude JPG images when not needed for the support ticket, and upload the compressed folder to the Support folder of your LP360 Cloud account. Then, log into your LP360 Cloud account, locate Support folder, then the desired layer(s) and select share with everyone to generate a link that you can share with us in your support ticket. 

Do not include JPG images - Imagery can be large and is not always required to help resolve an issue. Select this option to automatically exclude JPG files from your upload to support.

Include system logs - Doesn't require browsing to any folder to run the upload. Globally available LP360 log files are always included, including but not limited to: LP360 diagnostics logs, mdcsa.log, aws logs, ... Project-specific log files are included only if user is in a project, included but not limited to: Geocoding, Strip Align, Job logs, POSPac logs, ...

Cloud File Name - Provide a name for the compressed file in Cloud for easy identification.

Support ticket number - when uploading data for an open ticket, provide the ticket number for ready association with your open ticket.

Figure 1: Upload to Support dialog

How to use Upload to Support

Watch the tutorial on the Upload to Support Feature for Quickly Sharing Files.