LP360 Support
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Recent activity by LP360 Support-
LP360 Data Handling, Cloud Services, and Network Communication Overview
Applies to: LP360 2026.x and laterLast Reviewed: 18Jun2026 Overview LP360 is a local-first geospatial processing platform with optional cloud-enabled capabilities through LP360 Online services. ...
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Troubleshooting: Failure Reason: "MARKER NAME station ID contains invalid characters"
<LP360 Banner image>📌 ProblemYou may encounter the following error when processing a GNSS project:Failure Reason: Error in c8da9af5-b712-4577-a0ec-d34ecd79f3a3: STDERR: "Southside\t\t MARKER NAME s...
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Getting Support for LP360 (Start Here)
Need help with LP360? Use the options below to quickly find the right path.▶ Submit a Support RequestBest option: Use the Support Tab inside LP360 for the fastest assistance. Upload data, logs, and...
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Troubleshooting: UdfDataRecorder: Queue has reached max size of 180840
📌 ProblemDuring import of a TrueView Cycle into LP360 (or when reviewing system logs), the following error may be observed:UdfDataRecorder: Queue has reached max size of 180840 This message origina...
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Troubleshooting: IMU Data Failure – FDIR2 Failure Detected
📌 ProblemDuring GNSS-Inertial Trajectory Processing that utilizes Applanix POSPac, the following warning and subsequent failure may be observed in the processing log:WARNING : IMU data failure - FD...
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How to Generate a Directory Tree for Support (Using the Windows "tree" Command)
Support may request a directory tree listing to better understand the structure and contents of your data. This is especially important when troubleshooting missing files, incomplete processing, or...
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How to Submit a Base Observation File to OPUS
Audience: Customers and GeoCue / LP360 SupportApplies to: Static GNSS base observations used for PPK Trajectory Processing, RTK bases or control evaluationPurposeThis article explains how to correc...
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Advanced Job Manager Queue Recovery
📌 ProblemOne or more Job Manager items remain in a Queued or JobQueued state even after restarting LP360, retrying or recreating the job, and rebooting the system.No processing logs are created, an...
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Troubleshooting: Job Manager Items Stay “Queued” or “JobQueued”
📌 ProblemOne or more items in the Job Manager remain in a Queued or JobQueued state and do not transition to Running, InProgress, or Completed.No processing logs are generated, and the job appears ...
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How to Combine Retained Photos from Projects Using Different Coordinate Systems
ProblemYou started an LP360 project in one coordinate reference system (CRS) (for example, Alabama East) and later realized the project should live in a different CRS (for example, Alabama West). Y...